Shipping policy

Our aim is to process and dispatch your order within 24 hours, 7 days a week. Our chosen delivery partners DPD (www.dpd.ie ) are responsible for the prompt delivery of your goods.  It may take up to 7 days for them to deliver your order, depending on volumes. Products are subject to availability and delays may sometimes occur that are outside of our control. As part of our dispatch process we will pass your email and/or phone number to our courier, who in turn will notify you of your tracking number.

The cost of delivery is a separate cost applied at checkout. Delivery within Ireland is free for orders in excess of €50.

- For delivery updates go to dpd.ie/tracking, enter your tracking number and you will receive real-time information as to where your parcel is within the Network.
- If you have an issue in regards to the delivery of your parcel(s), or have any queries, you can contact DPD Customer Service Department on 0906 420500.

Standard Delivery
With regard to delivery timing, DPD will send a notification of delivery by email and/or text message.  With the text message notification, this will provide you with a one hour delivery window of delivery.  This allows you to continue about your day and be at home in the delivery slot time.

International Delivery
For queries relating to international orders please contact us at info@oconnorspharmacydouglas.ie.

Force Majeure
We are not liable for delays in delivery caused by circumstances beyond pour reasonable control for example strikes, problems with suppliers or transport, natural diseases, pandemics. If the conditions last more than one month the Agreement may be terminated by either party without compensation.

Cancellation
When you purchase online, you have a statutory right to cancel your order up to 14 days after your order has been delivered. Please be aware that we start processing your order once it has been placed and we cannot cancel, change or amend any orders once they are being processed. Our Returns Policy below provides full details on returning items to us.